General

Tweeksweets.com sells goods via the internet to private individuals. To shop with us, you must be 18 years of age and have a valid ID document for parcel shipments. If you are under 18 years of age, you need to have received consent for your purchase from your guardian. For card purchases where the customer is a minor, the principal is responsible for the card.

Ordering

Ordering is done on our website Tweeksweets.com. Completed order means that you accept our terms of purchase and agree that the name and personal number are registered in our customer register. Purchase agreements are only made when we have confirmed the order by sending an order confirmation to the email address you specified. We reserve the right to correct orders if delivery for any reason can not be made, and if you have placed multiple orders, we reserve the right to merge your orders and deliver them in one package.

Prices and product images

All prices are stated including VAT. Eventual shipping costs will be added.

The product images on the website do not guarantee that the exact appearance and nature of the product is reproduced. We reserve for eventual errors in the product information and reserve the right to change product information and prices without prior notice.

Tweeksweets.com reserves for eventual errors in price and product information or otherwise on the website. In the event of any errors, Tweeksweets.com reserves the right to correct this afterwards. We reserve for eventual price adjustments, final sales, stock differences, technical problems, changes in technical specifications and any typographical errors on our site or in our advertisements. We reserve the right to cancel incorrect orders.

Personal information

In connection with your order and / or account registration, you agree that we store and use your information in our business to complete and provide the service that you can expect from us. All personal data processing takes place in accordance with the Data Protection Ordinance.

The information you provide about yourself is used by Tweeksweets.com and our payment and delivery partners. We guarantee that no information about you will be sold or passed on to third parties. Read more about how we process your personal data in our privacy policy.

We reserve the right to cancel orders that contain incorrect personal information or where the customer has payment remarks.

Copyright

All content on this website, such as text, graphics, logos, images, sound clips and other software, belongs to Tweeksweets.com or our suppliers and is protected by Swedish and international copyright laws.

Shipping and delivery

EU

Delivery time estimated to 1-6 working days. Orders placed before 10:00 are shipped the same day.

Free shipping withing the EU on orders over 50 EUR.

On orders under 50 EUR, a shipping fee will be added, depending on the chosen/applicable shipping type.

NORWAY, SWITZERLAND & THE UK

Please note that customs costs for orders shipped to Norway, Switzerland and the UK are paid by the customer.

Delivery time estimated to 2-8 working days.

Free shipping on orders over 50 EUR.

On orders under 50 EUR, a shipping fee will be added, depending on the chosen/applicable shipping type.

SWEDEN

Delivery time estimated to 1-3 working days. Orders placed before 10:00 are shipped the same day.

Free shipping within Sweden on orders over 30 EUR.

On orders under 30 EUR, a shipping fee will be added, depending on the chosen/applicable shipping type.

Tweeksweets.com normally handles your order within 24 hours (weekdays) from order until the item leaves our warehouse, provided we have the item in stock. When the product has left our warehouse, the delivery responsibility passes to the shipping companies who deliver your order within the set time for the chosen shipping method. Tweeksweets.com cannot provide a delay guarantee for goods that are not in stock at the time of ordering or for goods that have left our warehouse. This means that the total delivery time before the product reaches you can be longer than what is stated as normal for the chosen shipping method.

The customer always has the right to cancel the purchase in the event of delivery delays. There may be times that make it impossible for us to fulfill the order, for example if our supplier is unable to fulfill its commitment to us. Contact our customer service if you wish to cancel your purchase.

Payment

At checkout, you can choose between payment methods invoice, installment payment, card payment or direct payment. As a customer, you undertake to pay within the set time for the chosen payment method. Payment after the due date can lead to delay fees and interest.

Right of withdrawal and returns

As a customer, you have the right to exercise your right of withdrawal within fourteen (14) days from the day you receive the product.

Email us at info@tweeksweets.com. We need the following information:

1. a) order number (can be found in your order confirmation, on the delivery note or invoice)
2. b) your name and contact details
3. c) number and names of the products desired to be returned

Tweeksweets.com must confirm that the return is allowed and that the withdrawal period has not passed before the goods are returned. We recommend that the return is made with Posten varubrev or Posten Företagspaket. The customer is responsible for return costs according to Posten's postage table and is responsible for the product until it has reached us. Returns may not be sent as cash on delivery or free delivery.

Return adress

Expresspack Sweden AB

Attn: Tweek AB

Vevgatan 1

50464 Borås

Complaints

Refund

If you have an unpaid invoice for your order, it is important that you advance the due date yourself, you do this at klarna.se. When we have received and checked the returned item, we will refund the entire purchase price as soon as possible, including any shipping cost (not return shipping), but no later than within 30 days. If you have paid by invoice or direct payment, we will transfer the money to your bank account. If you have paid by card, we will credit the return amount on your card.

Uncollected packages

We reserve the right to charge the costs of the handling that occurs with uncollected packages (return shipping, handling costs, etc.). Therefore, we charge a fee of SEK 100 if a package is not picked up. The shipment is with the postal agent for 14 days before it is returned to us. Please note that if you regret a purchase and want to return the item, you first need to pick up the package and then return as described above.

Complaints

If you have received a defective or incorrectly shipped item, we ask you to contact our customer service immediately. Describe the error in as much detail as possible. If we can not solve the problem, you may of course make a complaint about the product to get a new one. Complaints must be made in accordance with the instructions you receive from us. In the event of a dispute, we follow the General Complaints Board's recommendations. You can also proceed with your complaint on the EU's common dispute resolution page, which can be found here: http://ec.europa.eu/odr.